Privacy Policy

Last updated: August 26, 2026

1. Information We Collect

We collect information you provide directly (name, contact details, billing information) and information generated through your use of our services (call/usage records, network diagnostics) as needed to provide and bill for service.

2. How We Use Your Information

We use your information to provide services, process billing, comply with CRTC and other legal/regulatory obligations, respond to support requests, and improve our network and services.

3. Disclosure

We do not sell your personal information. We may disclose information to: (a) underlying carriers/vendors as necessary to deliver service, (b) the CRTC, CCTS, or other regulators as required by law, and (c) law enforcement when legally compelled.

4. Data Retention

We retain personal information only as long as necessary for the purposes described above or as required by applicable Canadian law, including federal telecommunications record-keeping requirements.

5. Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may request access to, or correction of, the personal information we hold about you by contacting us at the address on our Contact page.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or loss.

7. Contact

Privacy-related questions or requests can be directed to our regulatory contact — see the Contact page.