Card / Payment Policy

Last updated: August 26, 2026

1. Accepted Payment Methods

We accept payment by major credit/debit card and pre-authorized bank debit. All amounts are billed in Canadian dollars (CAD) unless otherwise stated in your service agreement.

2. Billing Cycle

Charges are billed in advance on a recurring monthly (or otherwise agreed) cycle. Your first invoice may include a prorated amount for a partial billing period.

3. Card Data Handling

eighternet does not store your full card number on our own systems. Card payments are processed by a PCI-DSS compliant third-party payment processor.

4. Late Payment & Suspension

Accounts with an overdue balance may be subject to a late fee and, following notice as required under applicable CRTC consumer protection rules, service suspension or disconnection for continued non-payment.

5. Refunds

Refunds, where applicable, are issued to the original payment method. Please contact billing (see Contact) to request a refund or dispute a charge.

6. Price Changes

We will provide advance notice of any pricing changes in accordance with applicable CRTC requirements and your service agreement.

7. Disputes

If you believe you have been billed in error, contact us first at the billing address on our Contact page. Unresolved billing disputes may be escalated to the Commission for Complaints for Telecom-Television Services (CCTS).